Chemren Bio-Engineering Co., Ltd.

FAQ

About the inquiry  
1. How to send the inquiry?
chemrenblock accepts both on-line inquiry and off-line inquiry.
If you select sending the inquiry on-line, the system will request you to submit some necessary contact information, for example your name/mailbox/company name and your country, so that we could server you better.
In addition to the on-line inquiry, we also accept the inquiry via the Email/fax and telephone, you can find the corresponding contact information on Contact us.
Finally, no matter inquiry on-line or inquiry off-line, the products information (our product catalog No. is recommended), package required and your contact information shall be included.

2. How long can I receive the reply Email such as the quotation?
Otherwise the special situations, Pharmpartner will reply your inquiry within 24 hours.
The aforesaid special situations include the legal holidays, the service interruption or communication fault arising from the extremely disastrous weather. chemrenblock will try our best to notify the customers in advance.

3. How to submit the inquiry, if the product can not be searched in our database?
If you confirm the chemicals you need can not be found via the product search or search by structure, please send the structural information and quantity of products you need to our 
orders@chemrenblock.com  we will reply you as soon as possible.

About the order  
1. How to submit the order?
chemrenblock  receives the order sent via the Email and fax and the on-line function to send the order.
Your order shall contain the order number, product information, package and quantity, as well as your shipping address and billing address.
2. About the validity and cancel of order?
Otherwise the special situations, we will send a Email to confirm the order within 24 hours upon the receipt of order and confirm the order amount/delivery data and the relevant charges, and the order comes into effect on that day.
The cancel of order shall be confirmed by the related customer service manager of chemrenblock in written form.

3. How to gain the tracking number?
Customer Service Department of Pharmpartner will send the tracking number of parcel to you via Email on the day of delivery. FedEx, DHL and EMS are the international freight agencies which are most used by us. And the real-time freight status can be inquired on the websites of these freight agencies through the corresponding tracking number.

4. Why make the certification for safe transport of goods?
Restrained by the relevant laws and policies of China, chemrenblock carries out the certification for safe transport of chemical goods before the shipment, and may charge you a certain cost for the certification of safe transport of goods. The corresponding cost will be expressed in the confirmation letter to order.

5. How to know the updated status of order?
You can ask the customer service manager for the status of order via Email at any time, we will generally reply you within 24 hours.
In order to avoid any unnecessary confuse, please indicate your order number in the mail, so that the customer service representative can rapidly query.

 

About payment  
1. In what ways can the goods be paid?
IS Chemical Technology accepts any of the following means of payment:
1)Credit card
2)PAYPAL
3)T/T
4)L/C
5)Check

2. Why are banking charges collected?
Unless otherwise agreed, terms of our offer are based on FOB (Shanghai). Therefore, certain amount of banking charges are collected in accordance with the value of the order, which will be expressed in the official invoice issued by chemrenblock 
Banking charges do not have to be paid if the client assures to declare to the bank of willing to bear the full transfer fee at the time of transference.